Refund policy

We have a 14-day return policy for eligible items, which means you have 14 days from the date you receive your item to request a return, where required by law.

 

Eligibility for returns 

To be eligible for a return, all of the following conditions must be met:

• The item must be unused, unopened, and in the same condition in which it was received

• All original packaging, labels, and protective seals must be intact • Proof of purchase is required

• A return request must be submitted and approved before sending any item back.

Items returned without prior approval will not be accepted. 

 

Non-returnable items

For health and hygiene reasons, we do not accept returns on: 

• Opened or used beauty or personal care products

• Items with broken or missing seals

• Sale items and gift cards

• Customized or personalized products

 

Return shipping

Customers are responsible for all return shipping costs. Shipping fees are non-refundable.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method within 10–15 business days.

 

Damaged or incorrect items

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue.

 

European Union customers

If your order is shipped to the European Union, you have the right to withdraw within 14 days as required by law. This right does not apply to sealed goods that are not suitable for return for health or hygiene reasons once opened.

 

For all return inquiries, contact us at hello@prettiai.com.