Shipping policy

Last updated: February 1, 2026

This Shopping Policy outlines important information about purchasing products from Pretti AI (“Pretti AI”, “we”, “us”, or “our”). By placing an order on our website, you agree to the terms outlined below, as well as our Terms of Service and Refund Policy.

 

1. Product Information

We make every effort to display our products as accurately as possible, including descriptions, images, and specifications. However:

• Product colors, textures, or appearance may vary slightly due to screen settings, lighting, or manufacturing updates.
• Product descriptions are provided for general informational purposes and may be updated or modified at any time without notice.
• We do not guarantee that product descriptions, images, or other content are error-free, complete, or current.

 

2. Pricing & Availability

• All prices are listed in the currency shown at checkout and are subject to change without notice.
• Prices do not include taxes, duties, customs fees, or shipping costs unless explicitly stated.
• Product availability is not guaranteed. We reserve the right to limit quantities or discontinue products at any time.
• In the event of a pricing or availability error, we reserve the right to cancel or modify orders prior to shipment.

 

3. Orders & Acceptance

• Placing an order constitutes an offer to purchase.
• Orders are not considered accepted until payment has been successfully processed and you receive an order confirmation.
• We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to suspected fraud, abuse, resale, or violation of our policies.

 

4. Payment

• We accept payment methods displayed at checkout.
• Payments are processed securely by third-party payment providers. We do not store full payment card details.
• You authorize us to charge the selected payment method for the full order amount, including applicable taxes, shipping, and fees.

 

5. Shipping & Delivery

• Shipping times provided at checkout are estimates only and are not guaranteed.
• We are not responsible for delays caused by carriers, customs processing, weather, or events beyond our control.
• Risk of loss and title to products pass to you once the order is handed over to the shipping carrier.
• Customers are responsible for providing accurate shipping information. We are not liable for lost or delayed shipments due to incorrect details.

 

6. International Orders

• International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.
• These charges are the customer’s responsibility and are not included in the purchase price unless stated otherwise.
• We are not responsible for delays or refusals caused by customs authorities.

 

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy, which forms part of this Shopping Policy.

Please review it carefully before making a purchase.

Nothing in this policy limits your statutory consumer rights where applicable.

 

8. Intended Use

• Products are intended for personal use only, unless otherwise stated.
• Products are not intended for resale, redistribution, or commercial use without prior written consent.
• We are not responsible for misuse of products or use contrary to provided instructions.

 

9. Limitation of Liability

To the fullest extent permitted by law, Pretti AI shall not be liable for indirect, incidental, special, or consequential damages arising from the purchase or use of our products.

This does not affect liability that cannot be excluded under applicable consumer protection laws.

 

10. Changes to This Policy

We reserve the right to update or modify this Shopping Policy at any time.

Changes will be effective upon posting on our website. Continued use of the Services constitutes acceptance of the updated policy.

 

11. Contact Information

For questions related to orders, shipping, or purchasing, please contact:

Email: hello@prettiai.com

Address: Zinggentorstrasse 3, 6006 Luzern, Switzerland