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Terms of service

Last updated: February 1, 2026


Welcome to Pretti AI (“Pretti AI”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services (collectively, the “Services”).

By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot be excluded under applicable law.

 

1. Eligibility & Account Responsibility

You must be at least the age of majority in your place of residence to use our Services. If you allow a minor to use the Services on your behalf, you are responsible for their activity.

If you create an account, you agree to provide accurate, current, and complete information and to keep your account credentials secure. You are responsible for all activity under your account.

 

2. Products & Information

We make every effort to display product information accurately. However:

  • Product colors and appearance may vary depending on your device
  • We do not guarantee that product descriptions or images are error-free
  • Products may be modified or discontinued at any time without notice

All products are provided for personal, non-commercial use only.

 

3. Orders & Acceptance

Placing an order constitutes an offer to purchase. Orders are not accepted until payment is successfully processed and we confirm acceptance.

We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud or errors in pricing or availability.

 

4. Pricing & Payments

Prices are shown at the time of purchase and may change without notice. Prices do not include taxes, shipping, customs duties, or import fees unless stated otherwise.

You agree that all payment information you provide is accurate and authorized. Payments are processed securely by third-party payment providers. We do not store full payment card details.


5. Shipping & Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.

Risk of loss transfers to you once the order is handed over to the carrier.

 

6. Returns & Refunds

Returns and refunds are handled in accordance with our Refund Policy, which forms part of these Terms.

 

7. Intellectual Property

All content on the Services — including text, images, designs, logos, software, and branding — is owned by or licensed to Pretti AI and protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without our prior written consent.

 

8. Prohibited Uses

You agree not to use the Services for any unlawful, abusive, fraudulent, or harmful activity, including but not limited to:

  • Violating laws or regulations
  • Infringing intellectual property rights
  • Transmitting malware or harmful code
  • Attempting to interfere with the security or operation of the Services
  • Collecting personal data of others without consent

We may suspend or terminate access for violations of these Terms.

 

9. Third-Party Services & Links

Our Services may include links or integrations with third-party tools or websites. We are not responsible for their content, policies, or practices. Use of third-party services is at your own risk.

 

10. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available”, without warranties of any kind, express or implied.

We do not guarantee uninterrupted, error-free, or secure operation of the Services.

 

11. Limitation of Liability

To the fullest extent permitted by law, Pretti AI shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Services or products.

 

12. Indemnification

You agree to indemnify and hold harmless Pretti AI and its partners from any claims arising from your breach of these Terms or misuse of the Services.

 

13. Termination

We may suspend or terminate your access to the Services at any time without notice. Obligations that by nature should survive termination will remain in effect.

 

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to conflict-of-law principles.

 

15. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

 

16. Contact Information

For questions about these Terms, please contact us at:


Pretti AI

hello@prettiai.com

Zinggentorstrasse 3, 6006 Luzern, Switzerland